SHIPPING

DELIVERY METHOD

On Amencollection.com, you can choose to receive your order at your favorite address. The jewels are delivered inside their original packaging along with their warranty.

All orders are processed from Monday to Friday, and the delivery is due within 1 to 3 working days from the shipping date. Please bear in mind that the delivery time starts from the moment in which the order is shipped and not from when it is placed.

The delivery time only covers working days and not festivities; the delivery time is approximate, and potential delays due to the courier or third parties are not ascribable to us.

During the sales or promotions period or Christmas time, the order processing might experience delays due to the large number of orders to ship.

We ship with BRT.

FOR EUROPE COUNTRIES EXTRA CEE

We ship with DHL.

At the moment, we don't provide delivery at Amen stores or pick-up points.

If you wish to receive the invoice for your order, we inform you that the billing address might differ from the delivery address.

SHIPPING COSTS

The shipping is free for orders over 30€, unless a free shipping promotion is active. Otherwise, the cost will be 5€.

For Europe Countries CEE

The shipping cost is 9€ for all orders unless a free shipping promotion is active.

For Europe Countries Extra CEE

For extra EU countries, the shipping cost is 30€.

For extra EU countries, the customs fees are charged to the client, and you will be notified by the courier to proceed with the customs clearance.

HOW TO TRACK THE ORDER

Once your order is shipped, you will receive an email with the details of your shipping and a link to the tracking number that will allow you to monitor the order up to delivery at the address you provided. We suggest checking the spam folder if you can't find your email.

If you have an Amencollection.com account, you can check your order status on the orders page. If you made your purchase as a guest, you can access the page "my orders," and input your email and order number to check on the status.

The courier will try to deliver twice, and after each attempt, you will be notified via email. After the second attempt, your order will automatically be "unclaimed" at the closest branch, and only the Amencollection customer service can proceed to release the package for it to be delivered the following working day.